Everything You Need to Know
Explore quick answers to your most common questions—from purchasing to delivery and beyond.
Designed to keep your experience seamless.
Where can I purchase 80WEST products?
You can shop for 80WEST products directly on our website at 80west.co. Simply browse our collections, select the items you love, and proceed to checkout to place your order.
How do I place an order?
Placing an order with us is simple! Just browse our website, select the items you want to purchase, and add them to your shopping cart. Then proceed to checkout, where you can enter your shipping and payment information to complete your order.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment options like Apple Pay or Google Pay. You can select your preferred payment method during checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package and see its delivery status in real-time.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are processed and shipped within 1 to 3 business days, and delivery can take anywhere from 5 to 7 business days after shipment.
What if I need to return or exchange an item?
We want you to be completely satisfied with your purchase! If for any reason you need to return or exchange an item, please contact our customer service team within 14 days of receiving your order. They will provide you with instructions on how to proceed with the return or exchange process.
Are my payment and personal information secure when shopping on your website?
Absolutely! We take the security of your payment and personal information very seriously. Our website is encrypted with the latest SSL technology to ensure that your data is protected during transmission. Additionally, we never store your payment information on our servers, so you can shop with confidence.
Do you offer discounts or promotions?
Yes, we regularly offer discounts, promotions, and special offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest deals and promotions.
How can I contact customer service?
If you have any questions, concerns, or need assistance with your order, our customer service team is here to help! You can contact us via email at care@80west.co or by filling out the contact form on our website. We strive to respond to all inquiries within 48 hours.